Shipping & Store Policies - Please Read Thoroughly
Order Processing & Shipping Times
- Order Processing Time: 1 - 3 business days
- Shipping Transit Time: 5 - 10 business days
- Unfortunately, we do not accept returns, exchanges, or cancellations.
- If your item arrives damaged or is the incorrect item, please contact us at Hello@radicaldreams.net and we will gladly send you the correct item.
Sales & Coupon Codes
- Coupon codes can only be applied BEFORE completing an order.
- If you forget to enter a coupon code, we cannot refund you the price difference.
- Most orders are shipped the same or next business day. If you have any address changes, please contact us ASAP.
- As soon as your order is shipped, you will receive an email with tracking information via the email you provided during checkout. Please wait 48 hours for tracking information to be updated on the USPS website.
- Once your order is shipped, it is solely under the care of the US Postal Service (USPS).
- Depending on where you live, the time it may take for your product to reach you, may vary.
- If your package is delayed or missing, please contact USPS and/or your local post office to inquire about the package first.
- After contacting USPS, please send us an email at email@example.com
- For international orders, the customer is responsible for any customs, taxes, etc. according to their respective country laws.
Returned to Sender/Undelivered Packages (Due to incorrectly entered address)
- If your package is returned to sender due to an erroneously entered address, you will be contacted via email within 7 business days of us receiving the returned package.
- You may choose to be refunded the cost of your order, less the shipping cost, or you can choose re-pay the shipping cost in order to have your order shipped again - to an alternate address.
- If you do not respond to the email inquiries within 1 week, you will be refunded the cost of your item(s), less the shipping cost.